Shipping information
Shipping costs are calculated at checkout. Orders above 250€ excl. VAT will be automatically stripped from shipping fees, as you will see a "free shipping" option during checkout.
For small packages, we use Slovak Post as our main postal service, and they are shipped as 1st class and tracked letters. Once the package enters your country, you can usually track it with your local (national) postal company. That is also the best source of the current package status.
For all other packages we use DHL express.
All packages are usually shipped within 7 days since your order (if not noted otherwise, e.g. the item is sold as pre-order).
The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. DHL may ask for a broker fee when handling your package with customs.
Common delivery times with Slovak post (not reliable during pandemic)
| Slovakia | 1-2 days |
| European Union | 3-5 days |
| USA and the rest of the world | 5-14 days |
Common delivery times with DHL express (more reliable during pandemic)
| Slovakia | 1-2 days |
| European Union | 1-2 days |
| USA and the rest of the world | 3-5 days |
If you have any questions, don't hesitate to contact us.
COVID-19 shipping restrictions
⚠️ All postal systems are currently experiencing delays and/or are not updating tracking information. Please give it a few more days. Packages seem to arrive, but not on time. Thank you for your patience.
We still accept orders for all countries. They will be shipped once the postal connection opens again.
⚠️ Due to COVID-19 we are currently able to ship with Slovak Post ONLY to these listed countries. This list can be change at any time (it depends on Slovak Post).
| World | Europe |
|
Argentina |
Albania |